- Available to support directly within 24-48 hours, after receiving the request from the customer.
- Live support on phone, online 24/7
- A team of long-term, skilled, experienced engineers, well-trained, and regularly improved in skills, in line with the actual requirements of customers and the trend of the times.
- With unexpected and difficult problems, customers will receive direct support from the company’s experts
- Parts warehouses are always available at representative offices and branches in Vietnam, so the warranty, maintenance and replacement of components are always timely and timely.
- 24 months warranty for software, 12 months for hardware, and lifetime product support
- Support customers to visit factories that are using Tongtai products for reference as well as exchange of experiences.
- There is always a preferential price policy for all customers
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